I bought windows 7 enterprise and after trying to set up my outlook account I received the error messge "outlook must be online or connected to complete this action". What is the solution to fix this problem.

On Mon, 29 Mar 2010 18:14:07 +0000, ssim7717 wrote:>>>I bought windows 7 enterprise and after trying to set up my outlook account I received the error messge "outlook must be online or connected to complete this action". What is the solution to fix this problem. Connect Outlook and take it out of "work offline" mode"?---Rich MatheisenMCSE+I, Exchange MVP--- Rich Matheisen MCSE+I, Exchange MVP

Thanks. I believe that it it connected, but how do I take it out of "work offline mode"? Sorry I am not a Tech person.

There should be a box in the lower right hand corner that will say offline mode. Are you at home trying to connect remotely to your work email? Mark Morowczynski|MCT| MCSE 2003:Messaging, Security|MCITP:EMA 2K7,EDA Win 7,ES,SA,EA|MCTS:Windows Mobile Admin|Security+|http://almostdailytech.com

On Mon, 29 Mar 2010 22:23:20 +0000, ssim7717 wrote:>Thanks. I believe that it it connected, but how do I take it out of "work offline mode"? Sorry I am not a Tech person. Check the "File" menu and see if "Work Offline" is selected.---Rich MatheisenMCSE+I, Exchange MVP--- Rich Matheisen MCSE+I, Exchange MVP

There is not a box in the lower right corner of Outlook box when I open it. However I was able to put in my work email address and password, only after several attempts. This allowed me into outlook, but was not able to retrieve any of my work emails, or draft emails using my work account. I can see my email account under mail folders. But when I click on it the following message appears "The set of folders cannot be opened. The C:\users\Shawn Simpson\AppData\local\microsoft\outlook\shawnsimpson_guidestartech.ost is not an offline file". I am trying to set this up remotely from home. Thanks

Hi, "I am trying to set this up remotely from home." Do you set up outlook using VPN or Outlook Anywhere? Which version of Exchange server? Please click the Outlook icon on the right bottom with "Ctrl", choose "Connection Status", what is the "Conn"?Frank Wang